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Delivery:

All in stock items will be dispatched normally within 24 hours or next working day if ordered before midday. We use a courier service for all our deliveries. This ensures your order is delivered to you in perfect condition.

We deliver orders to any desired address with the Republic of Ireland.

We deliver from Monday to Friday. We do not deliver on Saturday or Sunday.

The cost of shipping is €6.50 per order on items under €75. Free delivery will apply on all orders over €75 that are delivered by courier with the exception of Bulky Items.

The expected delivery time will depend on the stock levels. We will always ship out orders as soon as is practicable. We will use all reasonable endeavours to ensure these times are met but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.

Out of Stock Items: Products will be delivered within 10-14 working days.

Specialised item: Can vary from 4 – 6 weeks.

Bulky Items: If you order a large item like a Riser Recliner Chair that will need to be delivered a delivery charge of €60 will apply. You will be informed of any additional costs at the time of ordering.  Engineered delivery can also be purchased if you would like products like riser recliners or scooters delivered, assembled and demonstrated. We are happy to offer this service when needed.

Where there are unexpected delays you will be contacted by a member of our customer service and will be advised of this situation.

It is our policy to operate a fair and transparent ordering process.

 

Returns:

You may return your order or part of your order within 14 days of receipt of the product without reason or explanation.  You may request to return products by going to the “View Order History” section of your account within 14 days from the date you receive the order.

  1. It is at your expense to return the order or part of the order.
  2. This unconditional returns policy applies only to goods unused and in their original packaging.
  3. Hygiene products and garments may only be returned if unopened and in their original packing.

Murray’s Medical Equipment Ltd will only accept returns which comply with the instructions outlined here.

Refunds:

When the goods have been received back, we will refund your credit/debit card charge.

Exchange:

In the unlikely event that you should receive an incorrect delivery or a faulty medical product or solution, Murray’s Medical Equipment Ltd undertakes to arrange to collect and exchange the product as quickly as possible and at no additional cost.  A delivery of this nature must be reported to Murray’s Medical Equipment Ltd within 48 hours from the date you receive the order.  The company will then issue you with an official Return Authorisation Reference and arrange to have the product collected and replaced at no additional cost.

Murray’s Medical Equipment Ltd will only accept exchanges that comply with the instructions outlined here.

Cancellation:

We will process your order on the day of receipt or the next available working day.  For this reason it is not possible to cancel an order once you have placed it.  However, you may follow the normal returns procedure outlined above.

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