Shipping and Returns
All in-stock items will normally be dispatched within 24 hours.
We courier all our orders Monday to Friday.
The cost of shipping is €6.50 per order on items under €75. Free delivery will apply on all orders over €75 with the exception of Bulky Items.
Out of Stock Items: are normally delivered within 10-14 working days.
Specialised Items / Bespoke Items: Can vary from 4 – 8 weeks. We will provide an expected delivery date when the order is confirmed.
Bulky Items: If you order a large item like a Riser Recliner Chair, this can be collected, or will be delivered a minimum delivery charge of €60. You will be informed of any additional costs at the time of ordering. Engineered delivery can also be purchased if you would like products like riser recliners or scooters delivered, assembled and demonstrated. We are happy to offer this service when needed.
Where there are unexpected delays you will be contacted by a member of our customer service and will be advised of this situation.
You may return your order, or part thereof within 14 days of receipt, without reason or explanation. You may request to return products by going to the “View Order History” section of your account.
- Returned items at the customers expense.
- This unconditional returns policy applies only to unused goods, in their original packaging.
- Hygiene products and garments may only be returned if unopened.
We will only accept returns which comply with the instructions outlined here.
We will refund you when the goods have been received, checked and cleared.
In the unlikely event that you should receive an incorrect delivery, or a faulty product, we undertake to collect and exchange the product as quickly as possible and at no additional cost.
Such a delivery must be reported within 48hrs from the receipt of the order.
A delivery of this nature must be reported to Murray’s Medical Equipment Ltd within 48 hours from the date you receive the order. The company will then issue you with an official Return Authorisation Reference and arrange to have the product collected and replaced at no additional cost.
In the event of a cancellation, shipping charges would be deducted from any such cancellation/refund.